Effective Date: December 11, 2025

SiteNitro (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sitenitro.com, use our services, or otherwise interact with us.

SiteNitro is operated by Hill Media Group, LLC, located in Kalispell, Montana. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in several ways depending on how you interact with us.

1.1 Information You Provide Directly

Account Registration: When you sign up for our services, we collect your name, email address, phone number, billing address, and payment information.

Contact Forms and Inquiries: When you submit a contact form, request information, or reach out to us, we collect your name, email address, phone number (if provided), and the content of your message.

Support Tickets: When you submit support or change requests through our ticket system, we collect the information you provide in those requests.

Meeting Scheduling: When you schedule a meeting through our website, we collect your name, email address, and any information you provide about the purpose of the meeting.

Newsletter Subscriptions: When you subscribe to our newsletter or opt in to receive communications, we collect your email address and name.

Comments: When you post comments on our blog or website content, we collect the information you provide, including your name, email address, and comment content.

1.2 Information Collected Automatically

Analytics Data: We use Google Analytics and a local WordPress analytics plugin to collect information about how visitors use our website. This includes your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other usage statistics.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. See Section 6 for more details on cookies.

1.3 Client Website Data

As a website hosting and management provider, we have administrative access to our clients’ websites. This access is used solely to provide the services contracted, including maintenance, updates, backups, and support. We maintain strict confidentiality regarding all client website content and any data submitted by visitors to client websites.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To process your registration and manage your account
• To process payments and billing
• To respond to your inquiries, support requests, and communications
• To send you service-related communications, including updates, security alerts, and administrative messages
• To send marketing and promotional communications (with your consent)
• To improve our website, services, and customer experience
• To analyze website usage and trends
• To protect against fraud, unauthorized access, and other security issues
• To comply with legal obligations

3. Third-Party Services and Data Sharing

We work with trusted third-party service providers to operate our business. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

3.1 Service Providers We Use

Payment Processing: We use Stripe to process payments. When you make a payment, your payment information is transmitted directly to Stripe. We do not store your full credit card number on our servers. Stripe’s privacy policy governs their use of your information.

Email Services: We use SendGrid to send transactional and marketing emails. This includes emails sent through our website forms, newsletters, and service communications.

Security and Performance: We use Cloudflare for DNS management, CDN services, SSL certificates, and security features including Cloudflare Turnstile for spam protection on forms.

Analytics: We use Google Analytics to understand how visitors interact with our website.

Spam Protection: We use Akismet Anti-spam to filter spam from comments and form submissions.

Communications: We use Quo (formerly OpenPhone) for phone and SMS communications with customers.

Project Management: We use ClickUp for internal project and task management. Client information may be stored in ClickUp to manage service delivery.

Video Hosting: Videos on our website may be hosted by YouTube or Bunny.net.

Backup Storage: Client website backups are stored on our servers and in Google Drive for off-site redundancy.

3.2 AI Tools

We use artificial intelligence tools, including Claude (Anthropic), ChatGPT (OpenAI), and Perplexity, to assist with generating content for our clients’ websites as part of our Growth Plan services. When creating content, we may input general information about your business to generate relevant articles. We do not share sensitive personal information with these AI services.

3.3 When We May Disclose Information

We do not sell your personal information. We may disclose your information in the following circumstances:

• Legal Requirements: When required by law, subpoena, court order, or other legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: When you have given us permission to share your information

4. Data Retention

SiteNitro Website Data: We routinely clear old inquiries from our website database. Customer account data is retained until you request account deletion.

Service Cancellation vs. Account Deletion: Canceling your service removes the hosting and management services we provide, but your user account remains active so you can view your service history and sign up again in the future. To completely delete your account and all associated data, please contact us through our contact form to request full account deletion.

Client Website Data: We maintain daily backups of client websites, stored on our servers for 14 days and in Google Drive for 14 days. When a client’s service is canceled and they confirm their website has been migrated elsewhere and they no longer need our services, we delete their hosting account and all associated backups immediately. There is no data retention after this point.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Our security measures include:

• Encryption in Transit: All data transmitted to and from our website is encrypted using SSL/TLS (HTTPS), managed through Cloudflare
• Network Security: We use Cloudflare’s security features, including proxied DNS and DDoS protection
• Access Controls: Access to client data is limited to authorized personnel who need it to provide services
• Regular Backups: Daily automated backups with off-site storage
• Security Monitoring: Continuous monitoring for malware and security threats

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly, including session management and authentication.

Authentication Cookies: When you log in to your account, we use cookies to keep you logged in for up to 30 days. You can log out at any time to clear this cookie.

Analytics Cookies: Google Analytics places cookies to help us understand how visitors use our website. These cookies collect information anonymously and report website trends without identifying individual visitors.

6.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

Please note that blocking or deleting cookies may affect the functionality of our website, including your ability to stay logged in.

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update much of your personal information directly through your account dashboard. For information you cannot update yourself, or to request a copy of your data, please contact us at [email protected].

7.2 Data Deletion

You may request deletion of your account and personal data by contacting us through our website contact form. Please note that we may need to retain certain information for legal or legitimate business purposes.

7.3 Marketing Communications

You can opt in to receive marketing communications by subscribing to our newsletter, checking the opt-in box on contact forms, or signing up for our services. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us. Please note that even if you opt out of marketing emails, we may still send you service-related communications.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Opt Out of Sale: We do not sell your personal information. If this changes, we will provide a clear opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at [email protected]. We will verify your identity before responding to your request.

9. International Users and GDPR

SiteNitro is based in the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on: (a) your consent, (b) performance of a contract with you, (c) compliance with legal obligations, or (d) our legitimate business interests.
• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at [email protected].

10. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. Our services are designed for business purposes and require users to be at least 18 years old. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will triage the situation immediately and notify all affected customers as soon as possible. We will provide information about what occurred, what data was affected, and what steps we are taking to address the situation and prevent future incidents.

12. Client Website Data Responsibilities

As a hosting and website management provider, we want to clarify our role regarding data on client websites:

• Our Role: We are a data processor for the websites we host. We access client websites solely to provide contracted services such as maintenance, updates, backups, and support.
• Client Responsibilities: Our clients are the data controllers for their own websites. If a visitor submits information through a form on a client’s website, the client is responsible for handling that data appropriately and maintaining their own privacy policy.
• Confidentiality: We maintain strict confidentiality regarding all client website content and visitor data. We do not use, sell, or share client website data for any purpose other than providing our contracted services.
• Data Handling: Form submissions on client websites are stored on our servers and delivered to clients as part of our services. We do not access or use this data except as necessary to ensure proper delivery and functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this policy. For significant changes, we may notify you by email or by posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Website: sitenitro.com/contact

Mailing Address:

SiteNitro LLC
175 Hutton Ranch RD #103-297
Kalispell, MT 59901 USA

15. Governing Law

This Privacy Policy and any disputes arising from or related to it shall be governed by the laws of the State of Montana, without regard to its conflict of law provisions. Any legal proceedings shall be conducted in Flathead County, Montana.